Refund & Return Policy

We only accept order cancellations within 12 hours. After the 12-hour period, we may not be able to accommodate cancellation requests.

We don't accept refund & cancellation once we start process your order.

Express warranty and warranty disclaimer:
+ Please take a video when you receive the product, even take it carefully when you unbox it, take it out and check a round of the product... because we will send a 100% new model replacement immediately when it is determined that the product damage is not due to the customer's fault based on the video you submit.
+ In the case that due to improper use causes the model to be damaged, unfortunately we will refuse to provide a replacement version or any compensation as well as any repair.

Returns:
To be eligible for a return:
We only accept returns if you have videos proving that the product was faulty upon arrival or that the defect was caused by the manufacturer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Customized products and gift cards are exempt from being returned.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ganime.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We replace items if they are defective or damaged. Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We love the products we make and think you will, too.